Privacy Policy

1. Items of Personal Information Collected and Methods of Collection

The Company may collect the following personal information for purposes such as membership registration, service use, identity verification, and customer support:

• Required Information: Email address, mobile phone number, country information, (for identity verification) identification document details (name, date of birth, gender, nationality, ID type and number), address, digital asset wallet address.
• Optional Information: Consent for marketing communications, event participation details.
• Information Automatically Generated/Collected During Service Use: IP address, cookies, service usage records (access logs, visit date and time, device information, browser type), payment records.

Methods of Personal Information Collection:

• Direct input by the user during website membership registration and service use.
• Collection through written means, phone, email, or chat during customer service consultations.
• Provided by partner companies (in accordance with legal basis).
• Automatic collection through log analysis programs.

2. Purpose of Personal Information Collection and Use

The Company uses the collected personal information for the following purposes:

• User identification and verification, maintenance and management of membership.
• Provision of staking services, processing of fund deposits and withdrawals, reward distribution, and other service operations.
• Customer support, including handling customer complaints, sending notices, and resolving disputes.
• Prevention of fraudulent use and unauthorized access.
• New service development, statistical analysis, provision of customized services, and marketing activities (with optional consent).
• Fulfillment of legal obligations and compliance with regulations.

3. Retention and Use Period of Personal Information

In principle, your personal information is promptly destroyed once the purpose of its collection and use has been achieved. However, if retention is required by relevant laws, the Company will store personal information for a period specified by those laws, as follows:

• Records regarding contracts and transactions: For the period required by relevant regulations (e.g., for tax and accounting purposes).
• Customer support records: For the period required by relevant regulations or necessary for dispute resolution.
• Other records for fulfilling legal obligations: For the period required by relevant regulations.

4. Procedures and Methods for Personal Information Destruction

Once the purpose of personal information collection and use has been achieved, the Company will promptly destroy the information.

Destruction Procedure: Information entered by users for membership registration, etc., will be transferred to a separate database (or a separate document cabinet for paper records) after the purpose is achieved. It will be stored for a certain period according to information protection reasons under relevant laws (refer to Retention and Use Period) and then destroyed. Personal information transferred to a separate database will not be used for any purpose other than retention, unless required by law.

Destruction Method:

• Personal information stored in electronic file formats is deleted using technical methods that prevent restoration of the records.
• Personal information printed on paper is shredded or incinerated.

5. Provision of Personal Information to Third Parties

The Company will not use or provide users' personal information to third parties or other companies/institutions beyond the scope specified in "2. Purpose of Personal Information Collection and Use." However, exceptions are made in the following cases:

• When the user has given prior consent.
• When required by law or requested by government agencies or judicial authorities through legal procedures and methods for investigation purposes.
• When necessary for payment settlement related to service provision.

6. Consignment of Personal Information Processing

The Company may entrust personal information processing tasks to external specialized companies for service improvement. In such cases, the Company will disclose the content of the entrusted work and the recipient through this Privacy Policy. When signing a consignment contract, the Company clearly defines compliance with personal information protection laws, confidentiality of personal information, prohibition of third-party provision, and responsibility for incidents, and keeps the contract details in written or electronic form.

• Identity Verification Service Provider: To perform identity verification and KYC (Know Your Customer) procedures.
• Cloud Service Provider: For data storage and server operation.
• Customer Support Solution Provider: For handling customer inquiries and consultations.

7. Rights of Users and Legal Representatives

Users (including legal representatives of children under 14 years of age) can inquire about or modify their registered personal information at any time, and request membership withdrawal.

• Inquiry/Modification of Personal Information: Directly inquire and modify through the 'My Page' or 'Account Settings' menu within the Platform.
• Membership Withdrawal: Request through 'My Page' or Customer Service within the Platform.
• Withdrawal of Consent: Consent for personal information collection and use, marketing consent, etc., can be withdrawn.

Rights can be exercised by requesting through the customer service center via written notice, phone, email, or chat, and the Company will take action without delay in accordance with relevant laws. If a correction to personal information is requested, the relevant personal information will not be used or provided until the correction is completed.

8. Measures for Ensuring the Security of Personal Information

In handling users' personal information, the Company implements the following technical, managerial, and physical measures to prevent loss, theft, leakage, falsification, alteration, or damage of personal information:

9. Personal Information Protection Inquiry

The Company operates the following contact channel to protect users' personal information and handle related inquiries or complaints:

Personal Information Protection Inquiry Email: support@tetherq.com

If you have any questions regarding personal information processing, please contact us at the email address above.

10. Miscellaneous

This Privacy Policy may be subject to additions, deletions, or corrections due to changes in laws and policies. Any changes will be notified through announcements on the Platform at least 7 days before their effective date.